Service

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Your Satisfaction is The Focus of Attention of all Our Activities

Our service team is available to assist with any queries that you may have concerning our machines and equipment. You may contact our service department concerning functions of the machinery or spare parts requirements. The service is supported by many service technicians who are active worldwide to provide personal on-site support.

Our service team, consisting of experienced technicians and mechanics, will be pleased to take care of your inquiries concerning:

  • Planning and realisation of service and maintenance works
  • Breakdown elimination
  • Remote maintenance of systems (available on request)
  • Planning and carrying out of training
  • Spare parts and spare part packages
  • Optimisation and extension of existing equipment or machines
  • Modifications and relocations (also of equipment and machines of third-part manufacturers)
  • Automation and modernization of existing equipment (Retro-Fit)
  • Machines in stock

Please contact our customer service during our office hours:
(Monday – Thursday: 08:00 – 16:30 o’clock, Friday: 08:00 – 14:30 o’clock):

Phone: +43 1 2594648
Fax: +43 1 2594648-25

Service, maintenance and breakdown elimination: service@merten.in-log.com
Spare parts: spareparts@merten.in-log.com